Privacy Policy

Effective Date: 01/08/2024

At Makobako.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website or make a purchase from us. By using our services, you agree to the terms of this policy. This policy complies with relevant privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect various types of personal information from you when you use our website, including but not limited to:

• Personal Identification Information: Name, email address, phone number, date of birth, and shipping address. (Note: Customers must be of legal age to purchase tobacco products.)
• Payment Information: Credit card or debit card details, billing address, and other payment-related information.
• Technical Data: IP address, browser type, operating system, and website usage data (e.g., pages viewed, time spent on the site).
• Order Information: Details about the products you purchase, your order history, and preferences.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Verify Age and Identity: Ensuring that customers meet the legal age requirement for purchasing tobacco products.
• To Process and Fulfill Orders: Including shipping, handling payments, and providing customer service.
• To Communicate with You: Sending order confirmations, updates, and promotional materials if you have opted in to receive them.
• To Improve Our Services: Analyzing user behavior to enhance the user experience and improve our products and services.
• To Comply with Legal Requirements: Ensuring adherence to applicable laws and regulations, including age verification and tobacco sale regulations.

3. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we must have a legal basis for processing your personal information. We rely on the following legal bases:

• Contractual Necessity: To fulfill our contractual obligations when you make a purchase.
• Legitimate Interests: To improve our services and provide relevant marketing.
• Legal Compliance: To comply with legal obligations, such as age verification and tax regulations.
• Consent: For marketing communications, where you have given explicit consent.

4. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain rights under the GDPR, including:

• Access: You have the right to access your personal data.
• Rectification: You can request corrections to any inaccurate information.
• Erasure: You can request the deletion of your personal data, subject to legal and contractual restrictions.
• Data Portability: You have the right to receive your data in a structured, commonly used format.
• Objection and Restriction: You have the right to object to or restrict certain processing activities.

To exercise these rights, please contact us at [email protected].

5. Your Rights Under CCPA

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal data we have collected about you.
• Right to Delete: You can request that we delete any personal information we have collected about you, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
• Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.

To exercise these rights, please contact us at [email protected].

6. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist us with order fulfillment, payment processing, age verification, and website hosting.
• Legal Authorities: When required to comply with the law or in response to legal requests, such as regulatory requirements for selling tobacco products.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to track your activity on our website and store certain information. This helps us provide a more personalized experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

8. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. International Transfers

Your information may be transferred to and stored in servers located outside of your country of residence. We ensure that such transfers are conducted in compliance with applicable data protection laws and provide appropriate safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Makobako.com
Email: [email protected]
Phone: +62 859-0020-0234