Refund and Returns Policy

Makobako.com strives to provide the best quality products and exceptional customer service. However, we understand that there may be occasions when you are not satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds for products purchased through our website, Makobako.com. Please read the following carefully before making a purchase.

1. Eligibility for Refunds and Returns

• We only accept returns and refunds for products that are damaged, defective, or if you received the wrong item.
• To be eligible for a return, the product must be in its original packaging and unused.
• Refund requests must be made within 7 days of receiving the product.

2. Non-Refundable Items

• We do not accept returns or refunds for:
  • Products that have been used or partially consumed.
  • Any product that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
  • Gift cards or promotional items.

3. How to Request a Refund

• To initiate a refund, please contact our customer support team at [email protected] with the following information:
  • Your order number.
  • A detailed description of the issue.
  • Photos of the damaged or incorrect product, if applicable.
• Our team will review your request and respond within 3 business days.

4. Return Shipping

• If your return is approved, we will provide instructions on how to return the product.
• You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Processing Refunds

• Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Late or Missing Refunds

• If you haven’t received a refund yet, please check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

7. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

8. Contact Us

• If you have any questions regarding our Refund Policy, please contact us at [email protected] or call us at +62 859-0020-0234.